The Importance of Good Landlord-Tenant Communication

By E-Renter Tenant Screening
Posted on March 28, 2013 under Landlord Tips | Be the First to Comment

“I thought you said I could have a roommate.”
“I told you I was going to be getting a dog after I moved in.”
“No, I didn’t realize I wasn’t allowed to park my RV in the parking lot.”
“We didn’t know we weren’t supposed to skinny-dip in the pool.”

Have you ever heard a tenant explain that they broke the rules of the lease because they didn’t know or realize what those rules were? Or because they thought they heard you say it was okay?

Many an experienced landlord can tell stories about the misunderstandings that go on nearly every day with tenants. That’s why it’s so important to establish good communication from the start of your relationship with every tenant.

Here are some tips for improving landlord-tenant communication:

• Never assume. Don’t assume you know what a tenant is thinking or planning.
• Put it in writing. Especially when it comes to changing the terms of a lease, such as allowing a roommate or a pet, put it in writing and have all parties to the lease sign and date it. Even if it’s simply to use an extra parking spot, don’t rely on verbal agreements. They’re difficult to remember, not to mention prove in court.
• Over communicate. If you’re going to err on either side, over—don’t under—communicate.
• Use multiple platforms. Some tenants will prefer to talk with you on the phone, others via text. Still others will only respond to email. All legal correspondence should be delivered through the U.S. Mail.
• Ask questions. Whether you’re reviewing the terms of the lease, or making an appointment for a maintenance call, make sure the tenant understands what you’re saying by asking clarifying questions. And if you’re unsure about what the tenant is saying, ask again.
• Listen. Be an active listener. Make eye contact. Watch body language. Repeat back what you’ve heard and ask if that’s what the tenant really meant.
• Don’t interrupt. Show interest, provide feedback and be patient when your tenants are speaking.

Good communication takes some effort, but remember that your tenants are your customers, and establishing positive communication will go a long way to keep the relationship positive.